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Complaints

Contents
  1. Start with human support
  2. Personal data
  3. Licence
  4. Prepare your proof
  5. A bet not counted
  6. A clear complaint saves time

Start with human support

For specific complaints contact the human support team via the help section, [email protected] or phone, with your account number, the slip code and a screenshot.

Personal data

If the complaint concerns your data, you can escalate to the Nigeria Data Protection Commission (NDPC) under the NDPA.

Licence

The licensing body: the NLRC Nigeria.

Prepare your proof

  • The account number
  • The booking code or slip number
  • A screenshot with its time

A bet not counted

Remember first: a booked slip is not a bet; check the bet history to see whether it was actually placed before opening a complaint.

A clear complaint saves time

Write the facts in time order: what you did, when, and what you saw, without exaggeration. Keep a copy of every message you send and every reply you receive, with the date. If you have exhausted support, the rules of SportyBet Nigeria, operating under Nigeria NLRC licence No 0001014, set the next step.